NO RETURNS! NO REFUNDS! NO EXCEPTIONS!

 

CUSTOM UNITS ONLY

 

A 50% non-refundable deposit is due upon placement of order and the balance is due upon completion of your unit . If you cancel your custom order or do not pay the balance when unit is completed, you will forfeit your 50% deposit (your deposit will not be returned and it cannot be used for store credit). There are no exceptions or extensions to our rules and regulations for payment plans for any reason period. If you feel that there may be any reason to prevent you from paying your balance on time, we encourage you to pay for your order in full upon initial order. We do prosecute for non approved charge backs.

IN STOCK UNITS 7-14 BUSINESS DAYS

 

CUSTOM WIGS 7-9 WEEKS

Q1. How long will the hair last?

 

A: The hair can last up to 2 years but can last much longer with proper treatment and care.

Constant heat styling, coloring, and improper care will significantly shorten the lifespan of

the hair.

 

Q2. Difference between Diamond Edition & Platinum Elite?

 

A: Our Diamond Edition Hair is made with 50% Platinum Elite and 50% processed Asian Remy Hair.

 

Our Diamond Edition hair is part of our luxurious line of 100% Virgin human hair. This hair is hand selected to make sure all cuticles are going in the same direction, which provides healthy and long-lasting results. The Diamond Edition hair is a step up from our bronze collection, which is available by request only. Our bronze hair is more economical.

 

The Diamond Edition and Platinum Elite both provide the same luxurious results, but the Diamond Edition has a coarse and silky feel and can last up to a year or more with proper care. We guarantee you; minimal shedding; no tangling; no disappointment.

 

Our Platinum Elite hair is made from rare raw virgin Russian hair. This makes this line of hair exquisite. Now, without any doubts, our Platinum Elite hair is the Royals Royce of all hair. The feel of this hair even has vibrations. What I mean by vibrations, if you take the bundle of hair and bounce it off of a hard surface you would feel a vibration.

 

This in all actuality means healthy unprocessed Virgin hair that comes from young donors. This hair can last 2 years or more with proper care. We stand behind the quality of our Platinum Elite hair, and there are no if and or buts about how wonderful this product is; because I wear it myself. I personally say you pay for what you get.

 

You can get by with paying cheaper prices for only a short period of time but if you want something that’s more long-lasting go aristocratic and choose the higher-quality ".

 

Q3: Why is my hair getting tangled?

 

A: Your Hair can tangle due to dryness, oil & dirt build-up, salt water, chlorine and

not combing (wide tooth comb) out your hair daily.

Suggestion: Use hydrating drops or consult your stylist for more help.

 

Q4.Can my unit be straightened, curled?

 

A: Yes you can use hair straighter or hair curler to style the virgin hair. But do not do it too

frequently, or the hair will easy to get dry and tangle.

 

Q5: Why the colors don`t seem exactly as the pictures show or description says?

 

A: Different monitor have different displays. The same color number may have a little color difference.

B: Different angles, different light could affect the pictures.

C: color chart varies from company to company

 

Q6. How is the length of the hair measured?

 

A: Straight hair is measured in its natural state, but our wavy and curly hair is measured when

stretched out.

Note: 1. When ordering wavy hair, you may consider ordering 2 inches longer to accommodate

your length.

Note: 2. When ordering curly hair, you may consider ordering 4-6 inches longer to accommodate

your desired length.

 

Q7. How Do I Place An Order​

 

​​​A: Our online store has everything you need to get started. We carry quality hair care products and starter kits for your convenience. There is a 3-day handling time on stock units and will deliver after payment has cleared.

 

Q8. Density?

 

A: Density is 130% unless stated otherwise, which would be located in the description. Heavy density causes the price to increase.

 

Q9. Where did my hair come from?

 

A: We are the only company who purchase hair from the region of it origin. eg, Russian hair comes from Ukraine, and the other hairs will be purchased from its original origin.